First, check the transaction status in Token History. Also confirm it with your bank or payment provider.
In rare cases, it may take a little while for tokens to appear in your account. If the transaction failed, you may not have been charged, or your bank or payment provider may have placed a temporary hold on the amount.
If you’re unsure about the payment status, contact the service you used to make the purchase. Delays are more common with cryptocurrency and UPI payments.
Credit/Debit/Prepaid Cards/PayPal
If you see a token credit in your history: The purchase was completed successfully, and the tokens should already be available in your account. If they’re still missing, contact Customer Support so we can investigate.
If you don’t see a token credit in your history: The purchase likely failed. Depending on the payment provider you used, you may not have been charged, or the funds may be on hold.
If you see a charge but no token credit in your Token History: Check its status in the app or service you used to make the purchase. A temporary hold may be released automatically and can take up to 5 business days.
If the amount is still on hold after 5 business days: Contact the service you used to make the purchase to confirm the charge status.
UPI (transactions in INR)
UPI purchases may take some time to process. If the tokens still haven’t been credited after 24 hours, contact UPI Support directly to confirm the status of your transaction. You can reach UPI Support here.
Gift Cards
If you used PayGarden to redeem your gift card, submit a request via https://www.paygarden.com/support
Bitcoin, Ether, and other cryptocurrencies
Cryptocurrency transactions may take some time to process. We can’t track them on our end, so contact the cryptocurrency provider you used to confirm the status of your transaction.
To contact CoinGate, use this form or email support@coingate.com.
To contact XBO, use this form.
Other billing providers
Wait up to 24 hours. If the transaction still hasn’t gone through after that, contact the service you used to make the purchase to confirm the charge status.