This page explains conditions and how to request a refund for purchased tokens.

Conditions

• We can only refund your last purchased package, and under the conditions that:
  a) The purchase was within the last 30 days.
  b) Tokens from that purchase have not been used.

• We can only refund token packages that were purchased via card or PayPal.

Submitting a refund request

To request a refund, contact Customer Support.

Each refund request is reviewed individually. We may limit approvals for repeated refund requests.

Note that refund requests do not address token delivery issues. If tokens from a recent purchase haven’t appeared in your account, follow the troubleshooting steps in this article: I purchased tokens but they haven’t shown up in my account yet.