In case you have not received the password recovery link, please follow the steps below:

• Try to resend the email by doing the following: From the home page, you click on the "Log in" button. Then click on "Forgot password?" Then enter your username or email and submit.

• Check your Inbox, Spam and Junk folders in your email account and click on the last link that was sent to you.

If after that the password recovery link was still not delivered, it could possibly mean that your email domain might be blocked or there might be something that needs actions from our side. In this case, you need to contact our 24/7 support team to ask them to help you.