In the case of chargebacks, you are 100% protected, as we understand that this an unfortunate situation that cannot be prevented.
However, there are two cases when our site reserves the right to deduct Tokens from your Earnings:
Fraudulent activity: When users with malicious intentions are tipping suspiciously considerable amounts to models, or when models have been detected to cooperate with fraudulent users. Models are expected to report any suspicious activity that goes on in their room by contacting us.
User complaint regarding an unsatisfactory show that cannot be blamed on technical or other kinds of problems, only the model's refusal or inability to satisfy the user despite the model's previous promises or claims to deliver such a show.