If you’re facing video, sound, or stream quality problems, try the troubleshooting steps below. These tips cover common fixes and recommended settings to help you achieve a high-quality streaming experience.

Video Troubleshooting

If you’re having trouble with video (such as poor stream quality or others not seeing you), try the following:

• Check that your camera is working properly
• Refresh the page in your browser
• Quit and restart your browser
• Make sure your internet connection is stable

Sound Troubleshooting

If you’re dealing with audio problems (like poor sound quality or others not hearing you), check the following:

• Your microphone is connected and powered on
• Your microphone is not muted
• Your browser has permission to access your microphone
• Your microphone drivers are up to date

Stream Interruptions

If your audience is experiencing stream interruptions, try these steps:

• Check your internet connection
• Restart the stream
• Close any unnecessary apps or browser tabs

OBS Settings for Seamless Streaming

If you’re using OBS, review your settings for optimal performance:

Video settings:

• Set resolution to a maximum of 1080p
• Keyframe interval: 2–5 seconds
• Bitrate: up to 4 Mbps
• Frame rate: 24–30 FPS

Audio settings:

• Bitrate: 128 Kbps (CBR preferred)
• Sample rate: 48,000 Hz

For mobile streaming tips, check out this article.

If you’ve tried these steps and are still experiencing issues, feel free to reach out to our support team for further assistance. We’re here to help ensure your streaming runs smoothly.