How to contact my payment solution provider

Tyler
Updated

If you made a withdrawal via PandaBlue, Paxum, Yoursafe, or Cosmo Payment and require assistance of your payment provider, you can find their contact information in the table below:

 

Payment method Contacts
PandaBlue support@pandablue.com
Paxum support@paxum.com
Yoursafe support@yoursafe.com
Cosmo Payment support@cosmopayment.com

To check withdrawal timeframes, see this article.

 

Since SEPA and ACH payments are types of bank-to-bank transfers, you should contact your bank in case of questions.

 

For questions regarding card transactions, contact your issuing bank.

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